Frequently asked questions

Is Smart School free?

For teachers, students and parents at a school — yes, your school's subscription covers you. Private tutors get a 30-day free trial, then choose a monthly plan that fits their number of students.

Do I need to download anything?

No. Smart School runs in your web browser. If you like, you can install it on your phone so it opens like a regular app.

Does it work without internet, or on a slow connection?

Yes. Once you've opened the app online, your ID card, timetable, homework, notices, registers and work orders stay on your phone and open with no signal at all. Work you save offline, like submitted homework, a register or a site photo, is kept on the phone and sent by itself when the signal returns, stamped with the time you actually did it. On a slow 2G or 3G connection the app shows what's saved on the phone after a few seconds instead of a spinner, and swaps in the latest copy when it arrives. Payments are the exception: they need a connection.

I never received my invitation email. What do I do?

Check your spam folder first. If it's not there, ask your school office to resend it — invitations can be sent again at any time.

Can I use the same account at two schools?

Yes. One email can belong to more than one school — after signing in you choose which school to open, and you can switch schools from the menu any time.

I have two children. Do I need two logins?

No. One email and password covers all your children, whether they are in different classes at the same school or at two different schools. You switch between them from your child's name at the top of the screen. See One login for all your children.

Is my data safe?

Your information is only visible to your own school — schools can't see each other's data. You sign in with a password only you know, and you can reset it whenever you like.

What phones and browsers does it work on?

Smart School works on any modern browser — Chrome 111+, Firefox 128+, Safari 16.4+, Edge, Opera, Samsung Internet, and other Chromium-based browsers (including Vivo, Xiaomi, Huawei, and UC Browser with engine version 111+) — on Android, iPhone, or computer. See our supported browsers guide for details. Slow connection? The app is built to stay light.

How do I get help that isn't covered here?

Use the search bar at the top of the Help Center, or contact us — signed-in users can raise a support ticket, and anyone can reach us from the Contact page.